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8 Most Frequently Asked Questions
Electric Water Heaters (Geysers) FAQ
- We make use of the geyser code that is found on the geyser serial tag, the first 2 digits is the month that the geyser was manufactured, the alphabet is for the year that the geyser was manufactured, the number 5 is for warranty period. Example “D” represents 2025.
- Original geyser carries a 5 year warranty. The remaining balance of the warranty will be carried over to the newly installed warranty geyser and we offer a 2 month warranty on the electrical components for geysers older than a year.
- Replacement geyser – remainder of the original warranty period, the warranty period does not start afresh.
- Kwikot does not log a warranty call for after-market electrical components, the warranty lies with the merchant where the units were purchased.
- Water Heating: We require a geyser code, serial number and model number on the serial plate. If the serial plate is not visible we require proof of purchase (with product or customer information) or proof of installation and all customer or client’s details, and full physical address.
- Solar Panels: We need proof of purchase, client’s details, and full physical address.
- Heat pumps & Kwiboils: We need proof of purchase, client’s details, and full physical address.
- Valves: We need proof of purchase, client’s details, and full physical address.
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NB: Proof of purchase must have the customer information (Cash sale will not be accepted)
- Kwikot will require supporting documents such as a Tax invoice, COC, and/or proof of installation from the plumber that installed the geyser.
- We normally have a 24 business hours turnaround.
- The reference number provided is also your claim/case number and you can use the reference number to follow up on the progress of the claim.
- You need to submit your completed warranty card to za_insure@kwikot.com